orthopedic physical therapy covid safe

COVID-19 Response

Your safety is our main concern. That's why our team’s primary focus is to create the safest environment for our patients.

Your safety is our main concern. Throughout this pandemic, our team’s primary focus has been on creating the safest environment for our patients to receive care. That means taking every precaution to reduce the spread of infection so you can feel comfortable getting the medical attention you need.


If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your primary healthcare provider for medical advice.


For the safety of our employees and those that we serve, if you or someone with you appears ill or meets any of the conditions listed below, the office may cancel your appointment:

  • cough, cold, or flu

  • fever (100.4° F or greater using an oral thermometer)

  • difficulty breathing or shortness of breath

  • any other contagious disease


If you have a scheduled appointment and have any of the above symptoms, or have taken a COVID-19 test and are awaiting results, we ask that you please call to reschedule your appointment. This will ensure that we remain a safe environment for all that visit our clinics, including both our patients and employees.


In accordance with CDC guidelines, we are following best practices to provide our community with a safe environment to receive care. We are taking every precaution to reduce the spread of infection so you can feel comfortable getting the medical attention you need, including the following individual steps.

Per current CDC recommendations, masks with one-way exhalation valves or vents are not considered acceptable face coverings.

Masks Are Mandatory

In accordance with CDC and Virginia Department of Health guidelines, all providers, staff, patients, and visitors are required to wear a facemask or face covering when in our clinics. If a patient arrives without a facemask, one will be provided to them. These masks are to be worn at all times in common spaces, such as waiting rooms and hallways, as well as in private exam room.

Per current CDC recommendations, masks with one-way exhalation valves or vents are not acceptable face coverings.

Link: CDC instructions on making homemade cloth face coverings

Enhanced Cleaning

We are performing enhanced cleaning between every patient. We have increased cleaning of frequently-touched areas throughout our clinics with CDC-approved products, including our waiting rooms and exam rooms. We are also performing additional deep cleanings daily.

Reducing Wait Times in Communal Spaces

To help reduce the number of patients in communal spaces, we are asking all patients to complete their patient registration forms prior to arriving for their visit. We are also working hard to room patients as quickly and efficiently as possible.

Visitor Restrictions

In response to the increased circulation of the novel coronavirus, additional restrictions on Arthritis & Sports clinic visitors are in place to minimize the spread of COVID-19. At this time, we are limiting individuals accompanying patients and asking patients to arrive to their visits alone.

However, in instances where an accompanying individual is necessary (ex. a parent of a child patient), only one guest is allowed to accompany a patient. All others wishing to attend the visit can utilize video calling apps such as Facetime during the patient's visit - however, this is limited to the exam room only.

Limiting Face-To-Face Meetings and Classes

To limit the exposure of our team and our patients, we have temporary cancelled all in-person classes and events, including the monthly Joint Class, and have made online alternatives of these events available to our patients. Additionally, we are limiting the number and frequency of our face-to-face meetings within clinics as much as possible.

More Ways to Maintain Physical Distance During In-Person Visits

We are actively spacing appointments out, increasing virtual visits, and expanding hours where appropriate. This way we can accommodate more patients while limiting the number of people in our clinics at one time. We are also rearranging our waiting rooms to encourage physical distancing. Additionally, we are placing floor decals to indicate how to stay at a safe distance from others in our clinics.

Enhanced Hand Hygiene

We’ve installed additional hand sanitizing stations and signage to encourage hand hygiene for all staff, patients, and visitors.

More Telehealth Options

As part of our effort to extend health services to those most vulnerable to COVID-19, we are pleased to provide telehealth appointments for both new and current patients. These visits allow us to improve our patient’s health from a safe distance with real-time, interactive communication between the patient and our team. In addition to telehealth visits with our orthopaedic providers, we are now offering telehealth options for physical therapy patients.

Link: Learn more about telemedicine options

If you have health concerns beyond orthopaedic care, we strongly suggest you talk with your primary care provider. We continue to encourage our patients and employees to follow recommendations by the Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health (VDH).


If you become ill for any reason, regardless of whether you were exposed to COVID-19, please contact our office to reschedule your appointment. We will help you reschedule your appointment without penalty when you are healthy.