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Telemedicine Visits

In response to COVID-19, we now offer video visits for current and new patients, allowing you to see our providers without leaving home

I have a telehealth appointment

I want to learn more about telehealth

​The COVID-19 pandemic may require you to stay in your home, but what if you need to see one of our providers for an injury or chronic condition? Reducing exposure to our patients is especially important at this time, and we want you to know that our physicians are here to help!

As part of our effort to extend health services to those most vulnerable to COVID-19, we are pleased to announce that our clinics are now providing telehealth appointments for both new and current patients. These visits allow us to improve our patient’s health from a safe distance with real-time, interactive communication between the patient and our physicians.

​In light of the COVID-19 pandemic, many insurance companies are now covering telemedicine visits at no additional cost, including Medicare. This allows us to connect with those most at risk, including older patients and patients with disabilities, while limiting their risk of infection from an in-person consultation at no extra cost.

A telemedicine appointment is just like a regular in-person appointment, but requires the use of either a computer, tablet, or smartphone. You will sit in front of a camera where you will be able to see yourself and your provider on the screen once your session begins. Your healthcare team will ask you questions to assess your condition or injury and work with you to develop a plan of care, all while providing the same quality of care you would get in a face-to-face visit.

Just like a regular doctor’s appointment, your telemedicine visit will be private and confidential. What you say during your visit can only be seen and heard by you and your healthcare team.

To make an appointment, please contact our office and request to schedule a telemedicine visit. Your video visit will be completed using Doxy.me, a robust HIPAA-compliant e-visit platform. It is free to use, requires no download, and is accessible from a laptop, cellphone, or tablet.

Patient Tips for Improved Call Quality

The quality of a Doxy.me session is as good as you (the patient) and practitioners connection. Most patients that use Doxy.me prefer to use a phone or tablet to connect, and you'll want to make sure your device meets the minimum requirements (especially if your device is older than 2014) before you do anything else.

Troubleshooting Technical Issues:

 

Quick Video or Audio Quality Troubleshooting:

  • Getting on the Latest Browser & OS Update - Make sure your device is up to date. Your operating system (i.e. windows, macOS, iOS and Andriod) periodically releases improvements for known issues that improve the performance of your device. The same is also true for your Browser. You can check your browser version here. Don't just assume you are on the latest because you have auto-updates on.

  • Restarting your Device - Device performance will decrease if your device has to manage multiple apps in the background, even if they aren't being used. A restart can clear out the device's memory, giving you a fresh start for your phone. This works really well with older devices.

  • Try a Different Browser - Chrome, Edge, Safari and Firefox (latest versions) are all capable of running Doxy.me

  • Try Another Device - Sometimes using another device can work wonders. If using another device doesn't fix the issue then try troubleshooting your network.

  • Try Another Network - Sometimes switching from your local network to a WiFi connection can help.

  • Moving Closer to Your Router - Getting right next to your router, or getting plugged into your router (for computers & laptops) can help improve your connection.

  • Charging your Devices Battery - Low power mode or just not being plugged into a power source may cause your device to run in a power-saving mode. This will reduce the performance of your device.

  • Disconnect other Devices from Your Network - Ask others in your household to disconnect their devices (TVs, computers, smart devices) so they do not use up valuable bandwidth.

  • Call your ISP - Make sure your ISP isn't slowing your connection speeds.

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