Front Desk Representative

 

We are currently looking for full-time front desk representatives for our busy Orthopaedics practices. Candidates should be detail-oriented, have the ability to work at a fast pace, be passionate about patient care, and dedicated to helping out the team. If you are a dependable person who would like to join our family of highly motivated and friendly staff, please click below.

 

JOB RESPONSIBILITIES:

 

• Opens office at the designated time each day, ensures readiness of the reception area, and ensures that the front desk activities are fully operational at the start of business hours.

• Greets patients and explains patient benefit information to new patients.

• Verifies and enters patient demographic and insurance information.

• Responsible for ensuring patient has appropriate insurance referral for treatment being rendered.

• Collects insurance copays or other patient balances and review accounts as needed.

• Answers incoming phone calls, schedules appointments and accurately relays patient messages to providers.

• Tracks and enters insurance referrals into corresponding patient chart.

• Responsible for scanning and uploading any incoming patient mail or forms into electronic chart.

• Collect any fees as documented on fee ticket.

• Unlock money drawer and count petty cash (in the sum of $200) and log it into journal when opening in the morning and closing in the afternoon.

• In charge of tidying up lobby throughout the day.

• Monitor and return messages left in general mailbox.

• Attends staff and educational meetings.

• Assures business cards and patient brochures are stocked at counter and waiting room.

• Identifies no-shows and contacts patient’s to notify and reschedule.

• Pulls flow sheets for next day and files flow sheets.

• Verifies patient appointments for next day.

• Advises Office Manager of items that need to be ordered for the front desk

• In closing for the day, puts all files away, locks doors and appropriate drawers.

• Verifies insurance benefits and eligibility for any services that require pre-certification.

• Provides pre-certification for all providers.

• Acts as a liaison between insurance provider, patient, and Therapist.

• Explains to patients their insurance and ensures they understand what they are responsible for prior to being seen by Physician.

• Communicates and answers all insurance-related questions for patients and staff.

• Documents all insurance related pre-certification information in patient's chart.

• Answers phones and schedules appointments.

• Perform other related duties as assigned.

 

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SKILLS:

 

• Team player attitude

• Organization

• Detail oriented

• Strong customer service skills

• Ability to multi-task

• Professionalism

• Time management

• Written and oral communication

• Word processing and internet software

   

   

EDUCATION & EXPERIENCE:

 

One of the following:

• High school diploma or general education degree (GED)

• One to two years related experience and/or training

• Equivalent combination of education and experience

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