Career Opportunities

Come join the Arthritis & Sports family and help us deliver unparalleled service and care for our patients

 

Front Desk Representative

 

We are currently looking for full-time front desk representatives for our busy Orthopaedics practices. Candidates should be detail-oriented, have the ability to work at a fast pace, be passionate about patient care, and dedicated to helping out the team. If you are a dependable person who would like to join our family of highly motivated and friendly staff, please click below.

 

JOB RESPONSIBILITIES:

 

  • Opens office at the designated time each day, ensures readiness of the reception area, and ensures that the front desk activities are fully operational at the start of business hours.

  • Greets patients and explains patient benefit information to new patients.

  • Verifies and enters patient demographic and insurance information.

  • Responsible for ensuring patient has appropriate insurance referral for treatment being rendered.

  • Collects insurance copays or other patient balances and review accounts as needed.

  • Answers incoming phone calls, schedules appointments and accurately relays patient messages to providers.

  • Tracks and enters insurance referrals into corresponding patient chart.

  • Responsible for scanning and uploading any incoming patient mail or forms into electronic chart.

  • Collect any fees as documented on fee ticket.

  • Unlock money drawer and count petty cash (in the sum of $200) and log it into journal when opening in the morning and closing in the afternoon.

  • In charge of tidying up lobby throughout the day.

  • Monitor and return messages left in general mailbox.

  • Attends staff and educational meetings.

  • Assures business cards and patient brochures are stocked at counter and waiting room.

  • Identifies no-shows and contacts patient’s to notify and reschedule.

  • Pulls flow sheets for next day and files flow sheets.

  • Verifies patient appointments for next day.

  • Advises Office Manager of items that need to be ordered for the front desk

  • In closing for the day, puts all files away, locks doors and appropriate drawers.

  • Verifies insurance benefits and eligibility for any services that require pre-certification.

  • Provides pre-certification for all providers.

  • Acts as a liaison between insurance provider, patient, and Therapist.

  • Explains to patients their insurance and ensures they understand what they are responsible for prior to being seen by Physician.

  • Communicates and answers all insurance-related questions for patients and staff.

  • Documents all insurance related pre-certification information in patient's chart.

  • Answers phones and schedules appointments.

  • Perform other related duties as assigned.

 

SKILLS:

 

  • Team player attitude

  • Organization

  • Detail oriented

  • Strong customer service skills

  • Ability to multi-task

  • Professionalism

  • Time management

  • Written and oral communication

  • Word processing and internet software

     

     

EDUCATION & EXPERIENCE:

 

One of the following:

  • High school diploma or general education degree (GED)

  • One to two years related experience and/or training

  • Equivalent combination of education and experience

-or-

Copyright 2018 Arthritis & Sports

Main Office: 21475 Ridgetop Cir, Suite 150, Sterling, Virginia 20166

p  703.444.5000   f  703.444.4999

The road to recovery starts here. Request an appointment or browse our specialists today.

header logo.jpg

Copyright 2019 Arthritis & Sports    |    Main Office: 21475 Ridgetop Cir, Suite 150, Sterling, Virginia 20166    |    p  703.444.5000   f  703.444.4999