Front Desk Representative
We are currently looking for full-time front desk representatives for our busy Orthopaedics practices. Candidates should be detail-oriented, have the ability to work at a fast pace, be passionate about patient care, and dedicated to helping out the team. If you are a dependable person who would like to join our family of highly motivated and friendly staff, please click below.
JOB RESPONSIBILITIES:
-
Opens office at the designated time each day, ensures readiness of the reception area, and ensures that the front desk activities are fully operational at the start of business hours.
-
Greets patients and explains patient benefit information to new patients.
-
Verifies and enters patient demographic and insurance information.
-
Responsible for ensuring patient has appropriate insurance referral for treatment being rendered.
-
Collects insurance copays or other patient balances and review accounts as needed.
-
Answers incoming phone calls, schedules appointments and accurately relays patient messages to providers.
-
Tracks and enters insurance referrals into corresponding patient chart.
-
Responsible for scanning and uploading any incoming patient mail or forms into electronic chart.
-
Collect any fees as documented on fee ticket.
-
Unlock money drawer and count petty cash (in the sum of $200) and log it into journal when opening in the morning and closing in the afternoon.
-
In charge of tidying up lobby throughout the day.
-
Monitor and return messages left in general mailbox.
-
Attends staff and educational meetings.
-
Assures business cards and patient brochures are stocked at counter and waiting room.
-
Identifies no-shows and contacts patient’s to notify and reschedule.
-
Pulls flow sheets for next day and files flow sheets.
-
Verifies patient appointments for next day.
-
Advises Office Manager of items that need to be ordered for the front desk
-
In closing for the day, puts all files away, locks doors and appropriate drawers.
-
Verifies insurance benefits and eligibility for any services that require pre-certification.
-
Provides pre-certification for all providers.
-
Acts as a liaison between insurance provider, patient, and Therapist.
-
Explains to patients their insurance and ensures they understand what they are responsible for prior to being seen by Physician.
-
Communicates and answers all insurance-related questions for patients and staff.
-
Documents all insurance related pre-certification information in patient's chart.
-
Answers phones and schedules appointments.
-
Perform other related duties as assigned.
SKILLS:
-
Team player attitude
-
Organization
-
Detail oriented
-
Strong customer service skills
-
Ability to multi-task
-
Professionalism
-
Time management
-
Written and oral communication
-
Word processing and internet software
EDUCATION & EXPERIENCE:
One of the following:
-
High school diploma or general education degree (GED)
-
One to two years related experience and/or training
-
Equivalent combination of education and experience
