Career Opportunities
Come join the Arthritis & Sports family and help us deliver unparalleled service and care for our patients
Front Desk Representative
We are currently looking for full-time front desk representatives for our busy Orthopaedics practices. Candidates should be detail-oriented, have the ability to work at a fast pace, be passionate about patient care, and dedicated to helping out the team. If you are a dependable person who would like to join our family of highly motivated and friendly staff, please click below.
JOB RESPONSIBILITIES:
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Opens office at the designated time each day, ensures readiness of the reception area, and ensures that the front desk activities are fully operational at the start of business hours.
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Greets patients and explains patient benefit information to new patients.
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Verifies and enters patient demographic and insurance information.
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Responsible for ensuring patient has appropriate insurance referral for treatment being rendered.
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Collects insurance copays or other patient balances and review accounts as needed.
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Answers incoming phone calls, schedules appointments and accurately relays patient messages to providers.
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Tracks and enters insurance referrals into corresponding patient chart.
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Responsible for scanning and uploading any incoming patient mail or forms into electronic chart.
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Collect any fees as documented on fee ticket.
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Unlock money drawer and count petty cash (in the sum of $200) and log it into journal when opening in the morning and closing in the afternoon.
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In charge of tidying up lobby throughout the day.
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Monitor and return messages left in general mailbox.
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Attends staff and educational meetings.
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Assures business cards and patient brochures are stocked at counter and waiting room.
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Identifies no-shows and contacts patient’s to notify and reschedule.
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Pulls flow sheets for next day and files flow sheets.
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Verifies patient appointments for next day.
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Advises Office Manager of items that need to be ordered for the front desk
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In closing for the day, puts all files away, locks doors and appropriate drawers.
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Verifies insurance benefits and eligibility for any services that require pre-certification.
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Provides pre-certification for all providers.
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Acts as a liaison between insurance provider, patient, and Therapist.
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Explains to patients their insurance and ensures they understand what they are responsible for prior to being seen by Physician.
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Communicates and answers all insurance-related questions for patients and staff.
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Documents all insurance related pre-certification information in patient's chart.
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Answers phones and schedules appointments.
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Perform other related duties as assigned.
SKILLS:
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Team player attitude
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Organization
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Detail oriented
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Strong customer service skills
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Ability to multi-task
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Professionalism
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Time management
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Written and oral communication
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Word processing and internet software
EDUCATION & EXPERIENCE:
One of the following:
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High school diploma or general education degree (GED)
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One to two years related experience and/or training
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Equivalent combination of education and experience