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Physical Therapy Patient Care Coordinator
We are currently looking for a full-time medical patient care coordinator for our busy Physical Therapy practice in Sterling, VA. Candidates should be detail-oriented, have the ability to work at a fast pace, be passionate about patient care, and dedicated to helping out the team. If you are a dependable person who would like to join our family of highly motivated and friendly staff, please click below.
JOB RESPONSIBILITIES:
Greets patients and explains patient benefit information to new patients
Verifies and enters patient demographic and insurance information
Responsible for ensuring patients have appropriate insurance referral for treatment being rendered
Collects insurance copays or other patient balances and reviews accounts as needed
Answers incoming phone calls, schedules appointments, and accurately relays patient messages to providers
Tracks and enters insurance referrals into corresponding patient charts
Responsible for scanning and uploading any incoming patient mail or forms into electronic chart
Collect any fees and document on fee ticket
Monitor and return messages left in general mailbox
Attends staff and educational meetings
Assures business cards and patient brochures are stocked in waiting room
Identifies no-shows and contacts patient’s to notify and reschedule
Advises Office Manager of items that need to be ordered for the front desk
In closing for the day, locks doors and appropriate drawers
Acts as a liaison between insurance provider, patient, and Therapist
Explains to patients their insurance and ensures they understand what they are responsible for prior to being seen by the therapist
Communicates and answers all insurance-related questions for patients and staff
Perform other related duties as assigned
Closes office at the designated time each day, ensures readiness of the reception area for the next day
SKILLS:
Must be familiar with EMR system or have worked in the Medical Field
Team player attitude
Organization
Detail oriented
Strong customer service skills
Ability to multi-task
Professionalism
Time management
Written and oral communication
Microsoft Office, Word processing, and internet software
EDUCATION & EXPERIENCE:
High school diploma or general education degree (GED) and one year of related experience and/or training; or equivalent combination of education and experience