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Career Opportunities

Come join the Arthritis & Sports family and help us deliver unparalleled service and care for our patients

Physical Therapy Patient Care Coordinator

We are currently looking for a full-time medical patient care coordinator for our busy Physical Therapy practice in Sterling, VA. Candidates should be detail-oriented, have the ability to work at a fast pace, be passionate about patient care, and dedicated to helping out the team. If you are a dependable person who would like to join our family of highly motivated and friendly staff, please click below.

  • Greets patients and explains patient benefit information to new patients

  • Verifies and enters patient demographic and insurance information

  • Responsible for ensuring patients have appropriate insurance referral for treatment being rendered

  • Collects insurance copays or other patient balances and reviews accounts as needed

  • Answers incoming phone calls, schedules appointments, and accurately relays patient messages to providers

  • Tracks and enters insurance referrals into corresponding patient charts

  • Responsible for scanning and uploading any incoming patient mail or forms into electronic chart

  • Collect any fees and document on fee ticket

  • Monitor and return messages left in general mailbox

  • Attends staff and educational meetings

  • Assures business cards and patient brochures are stocked in waiting room

  • Identifies no-shows and contacts patient’s to notify and reschedule

  • Advises Office Manager of items that need to be ordered for the front desk

  • In closing for the day, locks doors and appropriate drawers

  • Acts as a liaison between insurance provider, patient, and Therapist

  • Explains to patients their insurance and ensures they understand what they are responsible for prior to being seen by the therapist

  • Communicates and answers all insurance-related questions for patients and staff

  • Perform other related duties as assigned

  • Closes office at the designated time each day, ensures readiness of the reception area for the next day

  • Must be familiar with EMR system or have worked in the Medical Field

  • Team player attitude

  • Organization

  • Detail oriented

  • Strong customer service skills

  • Ability to multi-task

  • Professionalism

  • Time management

  • Written and oral communication

  • Microsoft Office, Word processing, and internet software

  • High school diploma or general education degree (GED) and one year of related experience and/or training; or equivalent combination of education and experience

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